Available Mon-Fri: 8AM-5PM EST

CustomerService_LB@dormanproducts.com

717-932-7000 ext 3010

Your use of Flight Diesel websites constitutes your agreement to follow the Terms & Conditions. Please take a moment to review them. Thank you.

Core Return Policy

Each core return must include a packing list with details including the Flight Diesel part number and quantities of each. Product can be mixed on the same skids but each box should only contain the same part numbers and marked with quantities. Each box or container must be clearly marked "Core Return" on the packing slip as well as the box itself. Cores must be returned to 509 Industrial Drive, Lewisberry, PA 17339. Cores must be packaged in suitable container to avoid damage in shipments. Critical components must be protected as in ecoder sensors, nozzle tip caps to prevent damage. Flight Diesel reserves the right to return to sender units damaged in shipment due to improper or inadequate boxing.

Core Criteria

  • All core returns must match the unit ordered
  • All cores must be repairable
  • Any core where the board is burned through will not be acceptable
  • Tampered, or “worked on”, core will not be acceptable
  • Returning core must have readable part numbers
  • Complete and “off-engine” condition
  • There must be no “cannibalization” of parts
  • No fire damage
  • No damage due to external force or collision
  • No seized units will be accepted
  • No excessive rust and/or corrosion

Core Reimbursements

Flight Diesel cores are currently due within the specifed deadlines from the price list at customer's expense (refer to current price sheet for any updates). Customer is responsible for providing the direction as to the application of the core credits. This can be done through the normal payment remittance process. Delinquent core accounts could jeopardize future shipments of products. Flight Diesel reserves the right to limit any excessive core returns that exceed purchases.

Core deposits will "sunset" from Flight Diesel after 12 months from the time of sale. Any core not returned within 12 months from date of sale will no longer be eligible for return.

Returns

Due to the nature of our products, we will not issue any refunds after the purchase of a unit. If you have any question or concerns regarding your part or application, please contact us before making your purchase. If you ordered the wrong part we will exchange it for the correct part if you notify us within 7 days of delivery. We will not be responsible for the return shipping charges associated with the exchange. All exchanges must have prior approval and accompanied by a copy of the original invoice. All components are quality checked and tested before shipment. Once a customer accepts the shipment, there will be no refunds allowed.

Flight Diesel One-Year, Unlimited Mileage Warranty

We offer a commonsense, customer-friendly warranty to back up our quality promise. This warranty covers all OEM replacement components (this excludes performance parts) for one year, with unlimited mileage. We HIGHLY recommend that all components are installed by a certified technician.

Please see the details of our warranty program: http://www.flightdiesel.americommerce.com/warranty


RULES AND REGULATIONS

Flight Diesel web sites and services are provided to you subject to the terms and conditions listed here. By accessing and using any web sites or services owned or operated by Flight Diesel, you agree to be legally bound by the terms and conditions of use. If you do not agree and comply with any of the terms and conditions, please do not use any of the web sites and services provided by Flight Diesel. However, we would still love to be of assistance. Feel free to call us at 855.723.5755 for any questions or concerns.

Copyright

All content included on the Web Sites, such as text, graphics, logos, button icons, images, audio clips, and software, is the owned or licensed property of Flight Diesel or its content suppliers and protected by United States and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on the Web Sites is the exclusive property of Flight Diesel and is protected by United States and international copyright laws as well as by state and federal trade dress laws. All software used on the Web Sites is the property of Flight Diesel or its software suppliers and protected by United States and international copyright laws. The content and software on the Web Sites may be used as a shopping and automotive information resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on the Web Sites is strictly prohibited. You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content, nor any portion thereof, without first obtaining written permission from Flight Diesel. Flight Diesel neither warrants nor represents that your use of the content and materials displayed on the Web Sites will not infringe rights of third parties.

Use of Site

Neither the Web Sites nor any portion of the Web Sites may be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Flight Diesel. Flight Diesel reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Flight Diesel believes that customer conduct violates applicable law or is harmful to the interests of Flight Diesel. Any framing of the contents of any of the Web Sites without the prior written permission of Flight Diesel is strictly prohibited.

Notices Regarding Software, Documents and Services Available on this Web Site

Flight Diesel and its suppliers make no representation about the suitability of the information contained in the documents, information and related graphics published on this server for any purpose. All documents, information and related graphics are provided "as is" without warranty of any kind. Flight Diesel and its suppliers hereby disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall Flight Diesel or suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from the Web Sites or the servers which host the Web Sites.

The documents, information and related graphics published on the Web Sites or the servers which host the Web Sites could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Flight Diesel and its suppliers may make improvements or changes in the product(s) and/or service(s) described on the Web Sites at any time. Further, Flight Diesel assumes no responsibility and shall not be liable for any damages to, or resulting from any viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Web Sites, or your downloading of any materials, data, text, images, video, or audio from the Web Sites.

Unsolicited Idea Submission Policy

Flight Diesel does not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new products or technologies, processes, materials, marketing plans or new product names. Please do not send any original creative artwork, samples, demos, or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Flight Diesel's products or marketing strategies might seem similar to ideas submitted to Flight Diesel. Please do not send your unsolicited ideas to Flight Diesel or anyone at Flight Diesel. If, despite this request, you still send any of your ideas or concepts, Flight Diesel makes no assurances that your ideas and materials will be treated as confidential or proprietary.

Applicable Law

This site is created and controlled by Flight Diesel. in the State of Michigan, USA. As such, the laws of the State of Michigan will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. Flight Diesel reserves the right to make changes to this site and these disclaimers, terms, and conditions at any time.

Any rights not expressly granted herein are reserved.

PRODUCT PRICING

Information about Flight Diesel products on the Web Sites attempts to be as accurate as possible. However, Flight Diesel does not warrant that product descriptions or other content of the Web Sites is accurate, complete, reliable, current, or error-free. Despite Flight Diesel's efforts, it is possible due to computer or other error or cause that a product offered on any of the Web Sites may be mispriced or contain an inaccuracy in its description. In the event Flight Diesel determines that a product is mispriced or contains an inaccurate description, Flight Diesel reserves the right to take any action it deems reasonable and necessary, in its sole discretion, to rectify the error. You agree to notify Flight Diesel immediately if you become aware of any pricing or descriptive errors or inconsistencies with any products. When you place an order through any of the Web Sites, you agree to comply with any corrective action taken by Flight Diesel.

INVOICES

Flight Diesel invoices on the Web Sites attempt to be as accurate as possible. However, Flight Diesel does not warrant that invoices or other content of the Web Sites is accurate, complete, reliable, current, or error-free. Despite Flight Diesel's efforts, it is possible due to computer or other error or cause that an invoice provided on one of the Web Sites may be incorrect or contain an inaccuracy. In the event Flight Diesel determines that an invoice is incorrect or contains an inaccuracy, Flight Diesel reserves the right to take any action it deems reasonable and necessary, in its sole discretion, to rectify the error. You agree to notify Flight Diesel immediately if you become aware of any errors or inconsistencies with any invoices provided to you through any of the Web Sites and to comply with any corrective action taken by Flight Diesel.

CREDIT CARD AUTHORIZATION POLICY

Each customer who provides their credit card information over-the-phone or online agrees to the total amount on their invoice and/or purchase order. As a customer, you agree to pay for your purchase and indemnity and hold Flight Diesel harmless against any liability pursuant to the authorization. Your electronic signature on the agreement form will serve as authorized signature on the credit card charge slip.

DISCLAIMERS

FLIGHT DIESEL DOES NOT REPRESENT OR WARRANT THAT PRICING OR INVOICES ON ANY OF THE WEB SITES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, SUBJECT TO CORRECTION. FLIGHT DIESEL IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, YOUR ACCOUNT INVOICES, TEXT, OR PHOTOGRAPHY.

YOU ACKNOWLEDGE BY ACCESSING ANY OF THE WEB SITES THAT THE PRICING MAY NOT BE ACCURATE AND THAT YOU NEED TO CONTACT YOUR FLIGHT DIESEL REPRESENTATIVE, FOR CORRECT PRICING. YOU FURTHER ACKNOWLEDGE BY ACCESSING ANY OF THE WEB SITE STHAT YOUR ACCOUNT INVOICES MAY NOT BE ACCURATE AND THAT YOU NEED TO CONTACT YOUR FLIGHT DIESEL COMMERCIAL REPRESENTATIVE FOR CORRECT ACCOUNT INFORMATION.

YOUR RESPONSIBILITY AND RISK

It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services, merchandise, and other information provided on or through the Web Sites or on the Internet generally. The Internet contains unedited materials, some of which are sexually explicit or may be offensive to you. You access such materials at your risk. Flight Diesel has no control over and accepts no responsibility whatsoever for such materials.

Please feel free to contact us if you have any questions or concerns!

Flight Diesel
505 Fishing Creek Rd.
Lewisberry, PA 17339

717-932-7000 ext. 3010